REFUND POLICY

At idamgewal.lk, we strive to offer the best value through our property listing services and add-on features. Please review our refund policy before making any purchases:

1. Advertisement Packages

• All purchases of advertisement packages (including Free Tier, Seller Pro, and Realtor packages) are non-refundable once the service has been activated or any of the ads have been published.

2. Add-On Services

• Payments made for add-on features (such as Urgent Label, Featured Ads, Bump-Up Ads) are non-refundable, even if the feature is not fully utilized during the listing period.

3. Exceptions

Refunds may be considered under exceptional circumstances, such as:

• Duplicate payments made in error.
• Technical errors on our platform that prevent your ad from being published.

To request a refund under such conditions, please contact our support team at support@idamgewal.lk or call us at 0770635670 within 7 days of your transaction. All refund requests will be reviewed on a case-by-case basis.

4. Payment Disputes

If you believe there was an error in billing, please reach out to us before initiating a chargeback through your payment provider. We’re happy to resolve any genuine issues directly.